We ship our products Monday – Thursday. All orders placed by 11:59pm EST will be baked and packaged to order the following day and will ship to arrive with 2 -4 days via ground transit using USPS Priority Mail Saturday deliveries do not incur additional charges. If orders are required to be delivered on a specific date, guaranteed express delivery options will be required and increases rates will apply. Call 502.412.4420 for details. All packages delivering to residential address will be delivered without signature required and left in normal locations like front porches or receptacle boxes. If you require a signature for delivery, an extra charge will be incurred. Call 502.412.4420 for details. Shipping to Alaska and Hawaii will incur extra shipping charges. Both locations must be shipped using express shipping. Call 502.412.4420 for details.
Inclement weather conditions
We are not responsible for shipping delays due to inclement weather.
Tracking your order
You will receive an email via USPS that provides details on the progress of your packaging.
All food sales are final. We do not accept returns on any food items in compliance with Food Safety regulations. Najla’s will be happy to replace any item in the event they arrived damaged or spoiled in transit. Please inspect all items as soon as you receive them. Najla’s is not responsible for loss or damage as a result of shipments being undeliverable as result of an incorrect address or information you supply to us or for the inability of a recipient to receive the package on the designated day of delivery. Because many of our products are perishable, preservative free, we must dispose of the items upon their return and they are not refundable. We have every expectation that our carrier will properly handle and deliver every package but this is out of our control. For more information, please call our Customer Service department at 502.412.4420 Monday – Friday 8am – 4pm.
Najla’s is a USDA/FDA licensed facility. We are not a allergen free facility. All products with claims like gluten free, or vegan, are all hand-crafted in our facility.