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Shipping Information

Shipping Information

This map is a general representation of UPS Ground transit times from Louisville, KY. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide, contact us for an estimate, or for Calculate Time and Cost go to UPS Website


All orders placed by 1pm may be baked and shipped same day depending on shipping destination and future ship date requests. We ship primarily UPS Ground. Shipping delivery dates are estimates only. If you need guaranteed delivery dates, all shipments must be charged next day or second day air. We are located in Louisville KY the hub of UPS which allows us the benefit of reaching more places in two days. We mostly ship Monday Tuesday and Wednesday and in some cases depending on the destination Thursday.


Freshness
Our cookies and candy contain no added freshness preservatives and are best enjoyed within two days of delivery.  To extend freshness, cookies may be double-wrapped in plastic wrap and placed in a zip lock freezer bag and placed in the freezer for future enjoyment.  Simply thaw at room temperature or microwave for about 12-20 seconds.


We cannot ship to P.O. Boxes, APO's or FPO's as UPS requires a numerical street address for all deliveries.


UPS delivers Monday - Friday. Saturday deliveries can be arranged for an additional fee of $ 30.00. Please call us to confirm Saturday is available for your address.


UPS typically delivers without a signature. If there is no one to accept the package and the driver is not comfortable leaving the package at your specified location, UPS will make 3 attempts before returning the packages.


Once we ship your order, you will receive an email confirmation. To track your package in transit, simply log in to your najlas account, check on order status and select track order.  If you do  not use email, simply call us and we'll track it for you!


To Place an Order
By website (www.najlas.com)
By phone:  1-877-9NAJLAS (877-962-5527)
By Fax 502-412-4421

Payment Methods
We accept VISA, MasterCard, American Express

Sales Tax
We collect applicable sales and local taxes on shipments within the state of Kentucky.

Ingredients/Allergens:
The following Allergens are used in Najla's products:
Dairy:  Eggs, Milk
Soya Lecithin – Soy
Wheat: Flour, wheat germ
Nuts:  Almonds, Macadamias, Pecans, Walnuts, Legumes: Peanuts
Please note:  Due to the baking process, all cookies/candy may come in contact with Nut products.

Delivery Methods
All shipments are pre-paid and delivery is guaranteed to the complete and correct addresses we are provided.  Due to the perishability of our products, we are unable to forward your order if an incorrect address is given.  We cannot ship to a P.O. Box or an A.P.O./F.B.O. Box.

We ship in insulated cartons with frozen gel packs to warm climates.

Substitutions
We will make every effort to honor your specific request however, we reserve the right to substitute box /ribbon color and/or cookie flavor for something comparable.

Email Opt Out
Email subscriptions are automatically reinstated with each subsequent order.  Please contact our customer service representatives at orders@najlas.com if you would like to unsubscribe upon placing a new order.

Our goal is to exceed your expectations.  You and/or your gift recipient who receive Najla's Cookies, must be delighted or we will make it right with either an appropriate replacement or refund, whichever you prefer.